Frequent Asked Questions FAQ’s
PURCHASES AND PAYMENTS
What are the benefits of buying at La Gourmeta?
Internet has become the busiest shopping street in the world, so a competitive advantage of our store is that it is 100% online, thus enabling our customers to shop comfortably from any device.
We want you to feel comfortable from the beginning of your visit to the end of the service, which is why we have a team with more than 24 years of professional experience.
We work quickly and closely to give your order the attention it deserves, following up individually from the moment the purchase is made until the products arrive at their destination, always ensuring that the transit is fast and without complications.
What payment methods do you accept?
You can make the payment by credit/debit card, PayPal, Bizum and bank transfer.
Keep in mind that if you choose a transfer, your request will be attended to when the bank notifies us of the payment of the amount, normally between 2-3 days after the transfer is made.
If you make the payment by Card, Bizum or PayPal, the order will be processed immediately.
I forgot my password. What should I do?
If you have forgotten your access password, do not worry, you can request a new one. To do this, you must go to the login tab and click on the question 'Forgot your password?'. You will have to enter the email with which you registered so that we send you a new link with a new password.
In case you do not remember the email account or another circumstance, contact us to find a solution.
DELIVERY AND SHIPPING
To which countries do you ship?
We ship to Spain, Germany, Austria, Belgium, Bulgaria, Croatia, Denmark, Slovenia, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, the Czech Republic, Romania , Slovakia and Sweden.
Where is my order?
Once you have placed your order, you can go to the icon of your account that appears in the upper right margin of the web and click on history and details of my orders. Once inside, you will be able to know the status of your order, if it is accepted, in preparation, sent, in transit or delivered.
How much do the shipments cost?
Shipping costs depend on the product, the quantity and the country of destination. Click here to access directly, or access the 'Shipping costs' section in the footer of the page.
PRODUCTS AND FEATURES
How can I know if a product contains allergens?
You can find out the allergens of the product by entering the "Allergens" tab. This tab is found within each product, below the main photo and description. If you have any questions, ask us and we will help you.
How can I know the ingredients of a product?
As with allergens, you can find out the ingredients and other details of the product by entering the "Product Details" tab. This tab is found within each product, below the main photo and description. If you have any questions, ask us and we will help you.
What if I want more information about a product?
If you need more information about a certain product, contact us through our email email@example.com, phone +34 926200168, What's App or Chat, we will be happy to help you.
INCIDENTS AND CLAIMS
Can I modify my order?
If you want to modify your order, contact us as soon as possible. If your order has not yet been processed, tell us what you need and we will propose possible solutions. If it has already been managed, it will not be possible to modify anything. Even so, do not worry, ask us and we will try to find a solution.
Remember that you can contact us by email: firstname.lastname@example.org, phone +34 926200168, What's App or Chat
What happens if my order arrives damaged or merchandise is missing?
We take great care in the packaging of our shipments to avoid any type of accident.
However, some box may suffer a mishap during transport, or for any other circumstance. If this happens, don't worry, take photos and write down the incident on the delivery note or tablet of the delivery person, and inform us within 48 hours of receipt. In this way we can manage the claim quickly and we will inform you of the possible solutions.
Remember that it is essential that all incidents be noted in writing on the delivery note or tablet of the delivery person, otherwise we will not be responsible for any claim.
How can I contact you? Where are you?
You have several methods of contact. By email email@example.com, phone +34 926200168, What's App or Chat, or through our contact form. We will be happy to help you with whatever you need and we will respond to your query within 2 business days.
Remember that we are only an online store, not a physical store. Our facilities are located at the following address:
La Gourmeta, Avenida Isaac Peral, Nº10, 13005 Ciudad Real, Spain.