/en/content/6-order-return

POLÍTICA DE DEVOLUCIONES

El Usuario podrá desistir del contrato en un plazo de 14 días naturales desde la fecha 

RETURNS POLICY

The User may withdraw from the contract within 14 calendar days from the date of receipt of the order.

If the order has not left our premises, La Gourmeta will cancel the order and refund the full amount.

In the event that the order has left our premises, the User must return the products in the same condition in which they were received, together with their complete original packaging, labels and any related accessories.

The User must return by refrigerated transport (2-8ºC+) those products which by their nature require refrigeration. La Gourmeta will not accept any return of refrigerated goods if they have been returned by an agency without refrigeration.

Perishable goods and other goods which by their nature are likely to deteriorate or expire rapidly are exempt from this right of withdrawal.

La Gourmeta will determine whether the returned products are in the same condition in which they were sent to you. Products that have been returned damaged, incomplete, deteriorated, used or soiled by the User will not be reimbursed and will be made available to the sender or sent back freight collect.

The User can download the withdrawal form at the following link: Download right of withdrawal.

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